Returns & exchanges
For returns, exchanges or order cancellation, use your account or contact store support.
Updated 31/10/2026
How to contact us
For an online store order, use its page in your account or email m@lanitavibe.ru. Marketplace orders are handled under the rules of the relevant marketplace.
What happens next
Reviewing a request, cancelling a shipment, receiving an item and refunding payment are separate actions. Submitting a request does not mean that a refund has been issued. The status and decision are shown in the request history.
Terms before launch
The return address, shipping instructions, applicable periods and return terms will be published once delivery arrangements are confirmed. Do not send goods to an unconfirmed address.
Seller and personal data controller
Individual entrepreneur Safin Ainur Maksutovich (ИП Сафин Айнур Максутович)
- Taxpayer ID (INN)
- 162600519280
- Sole proprietor registration number (OGRNIP)
- 309169019400150 dated 13.07.2009
- Registered address
- 2 Komsomolskaya Street, Kazan, 420066, Russia
- Legal enquiries
- m@lanitavibe.ru
- Store support
- m@lanitavibe.ru